Lowona Fraylon

As the Referral Coordinator, I take pride in making sure the connection between our office, your provider, and any outside agencies is as smooth and seamless as possible. I’m often one of the first points of contact, creating a welcoming space for new clients prior to beginning your intake process. My goal is to ensure your mental health needs stay the top priority, handled with care, efficiency, and no unnecessary delays.

​Before stepping into this role, I built my professional foundation in banking, administrative support,  customer service, and worked in activity directing for older adults. Before R3 I worked with substance abuse and rehabilitation facility supporting clients entering recovery…all experiences that taught me the value of clear communication, patience, and a client-first mindset.

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Outside of work, I’m a mother, a devoted grandmother, and a proud wife — now also walking the journey of being a caregiver to my husband in recent years. Family means everything to me.

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I’m also passionate about my small business, “Lowona’s Pure Teas,” where I create and sell all-natural ginger teas at local pop-up shops and shows. When I’m looking for a little self-care, you’ll usually find me crocheting, a hobby I’ve loved since my youth. Travel, laughter, and time with loved ones are my favorite ways to recharge.